Customer Service Attendant Supervisor

AVI Foodsystems; Pontiac (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险 for

401(k) with company match

Paid vacations and holidays

Immense training and growth机会

Job summary

AVI Foodsystems seeks an energetic leader to fill the role of Customer Service Attendant Supervisor, Full-Time. The position supports training, staffing, inventory reviews, and project leadership across branches, with travel as needed.

You will recruit, develop, and supervise team members, ensuring high-quality customer service and profitability. This role emphasizes safety, reporting, and collaboration with the Operations/Branch leadership.

Qualifications

• Experience leading customer service teams and training staff.
• Ability to interview and recruit candidates for front-line roles.
• Proven skill in managing inventory and waste control.
• Capable of analyzing reports to improve profitability.

Responsibilities

• Train and develop team members to deliver consistent service.
• Interview applicants to maintain staffing levels.
• Review accounts inventory and waste; implement actions.
• Generate monthly reports for management.
• Oversee timecards and payroll-related tasks.
• Lead projects assigned by Operations Manager.
• Travel to branches and accounts in company vehicle.
• Ensure safety protocols at accounts.

Skills

Team leadership

Staff training

Interviewing

Inventory control

Reporting

Customer service

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Customer Service Attendant Supervisor, Full-Time. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Requirements

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attend weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard hats, safety glasses, ear protection, etc.

Benefits

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE