CUSTOMER SERVICE ASSOCIATE - WORK FROM HOME

UBC Biopharma Services; Lexington (KY); Remote; USD 35,000 - 45,000; Full time

Job summary

UBC Biopharma Services is seeking a Customer Service Associate to provide exceptional support to customers across various communication channels. This remote role requires strong communication skills and the ability to manage inquiries effectively. Join a team that values customer satisfaction and offers competitive benefits including medical insurance and a 401k match.

Benefits

Medical, dental & vision insurance

401k match

PTO

Qualifications

• Experience in managing customer inquiries and concerns.
• Ability to utilize phone, email, and online chat for support.

Responsibilities

• Responding to customer inquiries in a timely manner.
• Maintaining accurate records of customer interactions.
• Collaborating with team members to resolve issues.

Skills

Customer Service

Communication

Job description

Customer Support / Remote - Anywhere in U.S.

Compensation and Benefits:

• Competitive pay
• Medical, dental & vision insurance
• 401k match
• PTO

Job Description:

As a Customer Service Associate at UBC Biopharma Services, your responsibilities will include:

1. Managing and responding to customer inquiries and concerns in a timely and professional manner
2. Utilizing various communication channels, such as phone, email, and online chat, to provide exceptional customer service
3. Maintaining accurate and detailed records of customer interactions and transactions
4. Collaborating with team members to troubleshoot and resolve customer issues
5. Continuously updating and expanding knowledge of company products, policies, and procedures

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