Customer Service Associate w.Deli

Talentify; White Cloud (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Blarney Castle is seeking a customer-focused retail team member to service customers efficiently in a fast-paced store. You will work with a team to meet store objectives, follow safety procedures, and adhere to fresh food handling standards.

The role requires good interpersonal skills, basic math for cash transactions, ability to work under pressure, and willingness to learn cashier operations and deli procedures.

Qualifications

• High school diploma or GED required; relevant retail experience considered.
• Good interpersonal skills to connect with customers and provide information politely.
• Basic math for cash transactions, change, tax, and balancing cash registers.
• Must read and apply company procedure documents.
• Team player who follows directions from management.
• Ability to operate cash registers and handle high-volume situations.

Responsibilities

• Provide immediate, undivided attention to every customer.
• Promote store promotions and programs.
• Complete required training within specified periods.
• Learn food preparation, handling, and storage procedures.
• Receive payments and make change; complete transactions.
• Monitor gas pump activity and maintain safe fueling procedures.
• Prepare deli orders accurately and manage inventory to reduce waste.

Skills

Interpersonal skills

Cash handling

Teamwork

Reading procedures

Stress management

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Job description

JOB PURPOSE

This position contributes to Blarney Castle's success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority)

Other decisions (referred for approval)