Customer Service Associate w.Deli

Blarney Castle Oil Co.; Rogers City (MI); On-site; USD 24,000 - 32,000; Full time

Job summary

Blarney Castle Oil Co. seeks a retail associate to deliver exceptional customer service, handle transactions, and support deli operations. You will participate in promotions, maintain products, and ensure safety standards are followed in a fast-paced store environment.

The role requires the ability to lift up to 50 pounds, work with food preparation equipment, and maintain accurate cash handling. Training and adherence to company policies are essential.

Qualifications

• High school diploma or GED required; relevant retail experience may be considered.
• Good interpersonal skills to connect with customers and provide information accurately and courteously.
• Basic math skills to handle cash, calculate change, volume sales and taxes.
• Must read and apply company procedure documents.
• Team player able to follow directions from management.
• Ability to handle multiple tasks accurately in a high-volume environment.
• Ability to operate microwaves, small ovens and kitchen equipment.
• Ability to work under stress while remaining calm during busy periods.

Responsibilities

• Provide immediate and undivided attention to customers.
• Actively participate in company sales promotions and programs.
• Complete required training within specified periods.
• Complete specialized training on food preparation, handling and storage.
• Know promotions weekly and suggest items to increase sales.
• Receive payments and provide correct change.
• Operate cash register, credit card scanners and other sales equipment.
• Monitor gas pumps for safe operation and accurate transactions.
• Prepare deli orders accurately.
• Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, spoilage and inventory dates.
• Read alpha-numeric data on registers and procedure documents.
• Ensure temperature logs for food/equipment are completed timely.
• Physical: Lift up to 50 pounds, move/stack merchandise, work in coolers, and climb a ladder.

Skills

Interpersonal skills

Teamwork

Cash handling

Math skills

Reading procedures

Stress management

Organizational skills

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Microwave ovens

Kitchen equipment

Job description

JOB PURPOSE

This position contributes to Blarney Castle's success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operate cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority)

Other decisions (referred for approval)