Customer Service Associate w.Deli

Blarney Castle Oil Co.; Harbor Springs (MI); On-site; USD 24,000 - 30,000; Full time

Job summary

Blarney Castle Oil Co. in Harbor Springs, MI seeks a friendly Deli Associate to deliver top-notch customer service at the counter and on the floor. You will handle cash, assist with food prep, follow safety and Serve-Safe guidelines, and work as part of a team to meet store objectives.

You'll need a high school diploma or GED, good math and communication skills, and the ability to stay calm during busy periods. Prior retail or food service experience is a plus.

Qualifications

• High school diploma or GED required.
• Retail or customer service experience considered.
• Strong customer service and interpersonal skills.
• Basic math for cash handling, change, and tax percentages.
• Read and follow company procedures.
• Team player with ability to follow directions and multitask.
• Operate kitchen equipment and monitor food handling and storage.
• Lift up to 50 pounds and stand for extended periods.

Responsibilities

• Provide immediate, undivided attention to customers.
• Participate in promotions and store programs.
• Complete required company training within specified timelines.
• Prepare deli foods and ensure proper handling and storage.
• Handle payments, give correct change, and balance cash.
• Operate cash register, credit card scanners, and related equipment.
• Monitor activity in store and at gas pumps to ensure safety and accurate transactions.
• Follow Serve-Safe guidelines and recipes.
• Control deli waste and monitor inventory and spoilage.
• Read data on registers and documents accurately.
• Complete temperature logs promptly and accurately.

Skills

Interpersonal skills

Cash handling

Reading procedures

Teamwork

Composure under stress

Food handling knowledge

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Lottery ticket machines

Job description

JOB PURPOSE

This position contributes to Blarney Castle's success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operate cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority)

Other decisions (referred for approval)