Customer Service Associate w.Deli

Talentify; Fowler (MI); On-site; USD 24,000 - 36,000; Full time

Job summary

Blarney Castle is seeking a retail associate to deliver outstanding customer service in a fast‑paced store environment in Michigan. You will handle cash, assist with deli prep, and ensure food safety, store cleanliness, and accurate record keeping.

teamwork and adherence to procedures are essential as you support promotions and daily operations. Responsibilities emphasize friendly service, accurate payments, and compliance with Serve-Safe standards while working near gas pumps and deli counters

Qualifications

• High school diploma or GED required; retail experience considered for candidates with a strong work record.
• Strong interpersonal skills to connect with customers and provide information accurately and courteously.
• Basic math skills for cash handling, making change, tax percentages and balancing cash registers.
• Ability to read and apply company procedure documents.
• Ability to work in a team environment and follow directions from management.
• Ability to multitask with good reasoning and organizational skills; monitor activity in-store and at gas pumps.
• Ability to operate microwaves, small ovens and other kitchen equipment.
• Remain calm under stress during high-volume periods.

Responsibilities

• Provide immediate, undivided attention to customers.
• Actively participate in sales promotions and programs.
• Complete company training and required updates on time.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions and suggest items to increase sales.
• Receive payments and provide accurate change.
• Operate cash register, credit card scanners and lottery machines.
• Monitor gas pump activity and ensure safe, correct transactions.
• Prepare deli orders accurately.
• Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage and inventory dates.
• Read data on cash registers and procedure documents.
• Maintain temperature logs and ensure timely entries.

Skills

Interpersonal skills

Cash handling

Reading procedures

Team player

Safety awareness

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Lottery ticket machines

Microwave ovens

Job description

JOB PURPOSE

This position contributes to Blarney Castle's success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority)

Other decisions (referred for approval)