Customer Service Associate w.Deli

Blarney Castle Oil Co.; Traverse City (MI); On-site; USD 24,000 - 38,000; Full time

Job summary

Blarney Castle Oil Co. is seeking a retail associate to deliver excellent customer service, handle deli duties, and maintain safety standards in a fast-paced store environment.

You will work as part of a team, participate in promotions, and complete training on food preparation and handling while following Serve-Safe guidelines and company procedures.

Qualifications

• High school diploma or GED required; relevant retail experience considered.
• Strong interpersonal and courteous communication with customers.
• Basic math skills for cash handling, change, tax calculations.
• Ability to read and apply company procedure documents.
• Team player able to follow directions from managers.
• Good organization to handle multiple tasks under pressure.
• Operate microwaves, small ovens and kitchen equipment.
• Able to monitor activity at store and gas pumps.
• Calm under stress during busy periods.

Responsibilities

• Provide immediate, undivided attention to every customer.
• Participate in sales promotions and programs.
• Complete company-sponsored training within required periods.
• Finish specialized training on food preparation, handling and storage.
• Know weekly/monthly promotions and suggest items to increase sales.
• Receive payments and give change.
• Operate cash register, card scanners, lottery machines to complete sales.
• Monitor gas pump activity and ensure safe fueling and accurate transactions.
• Prepare deli orders accurately.
• Follow Serve-Safe guidelines and recipes.
• Control deli waste, spoilage and inventory out dates.
• Read alpha-numeric data on cash registers and documents.
• Ensure temperature logs are completed timely.
• Lift up to 50 pounds and work in coolers as needed.

Skills

Customer service

Interpersonal skills

Cash handling

Reading procedures

Teamwork

Multitasking

Stress management

Gas pumps monitoring

Kitchens equipment operation

Education

High school diploma or GED

Tools

Cash register

Card scanners

Lottery machines

Microwave ovens

Job description

JOB PURPOSE

This position contributes to Blarney Castle's success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operate cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems:

Most Complex Problems:

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority)

Other decisions (referred for approval)