Customer Service Associate w.Deli

Reasors Food Stores; Conway Township (MI); On-site; USD 24,000 - 32,000; Full time

Job summary

Blarney Castle in Harbor Springs, MI is seeking a full-time C-Store Associate to deliver total customer dedication, assist in deli operations, and ensure food safety and accurate cash handling.

The role requires a high school diploma or GED, strong customer service, math skills, ability to work as part of a team, and the ability to lift up to 50 pounds while standing for long periods.

Qualifications

• High school diploma or GED required; retail experience considered.
• Strong interpersonal skills to connect with customers and provide information.
• Basic math skills to handle cash, change, tax percentages and balances.
• Ability to read and apply company procedures.
• Team-oriented, able to follow guidance from management.
• Ability to monitor activity at gas pumps and ensure safety.
• Ability to operate microwaves, ovens and kitchen equipment.
• Ability to work under stress during peak volume.

Responsibilities

• Display a customer-first attitude with immediate, undivided attention.
• Participate in promotions and training programs.
• Receive payments, give change, and complete sales.
• Operate cash register and related payment devices.
• Monitor gas pumps and ensure safe, accurate transactions.
• Prepare deli orders and adhere to safety and portion standards.
• Maintain temperature logs and inventory in a timely manner.
• Prepare deli orders and maintain portion control; follow Serve-Safe guidelines.
• Maintain temperature logs and control waste and inventory out dates.
• Read alpha/numeric data on registers and procedures.

Skills

Customer service

Cash handling

Team player

Reading procedures

Stress management

Stress management

Education

High school diploma or GED

Tools

Cash register

Credit card scanners

Lottery ticket machines

Job description

• Location 510 West Conway Road,Harbor Springs, MI, 49740,United States
• Job Category C-Store
• Employee Type C-Store Full Time

Description

JOB PURPOSE: This position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

DECISION MAKING AUTHORITY AND RESPONSIBILITY

• Typical decisions (total authority)
• Other decisions (referred for approval)