Customer Service Associate - Temporary

Walgreens; Parsons (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading pharmacy company is looking for a Customer Service Associate in Parsons, Kansas. The role involves engaging with customers, handling transactions efficiently, and maintaining store standards. Ideal candidates will have some retail experience and a willingness to work flexible hours to deliver top-notch service.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours including evenings and weekends.

Responsibilities

• Engages customers with friendly service.
• Handles transactions and maintains store appearance.
• Completes assigned tasks and supports store operations.

Skills

Customer Engagement

Communication

Retail Operations

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including cash collection, change distribution, voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well-merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements company asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product placement and stock rotation following policies (e.g., raw foods on bottom shelves, FIFO method).
• Maintains knowledge of store systems and equipment.
• Provides photo services, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up orders, including monitoring, filling, and delivering orders.
• Assists with store cleanliness and appearance.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed by management or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• At least six months of retail experience preferred.
• Prior experience working with Walgreens preferred.

This position is open until filled. The salary range is $15 - $17.50 per hour. The actual compensation will depend on various factors including location, skills, and experience. For benefits information, visit jobs.walgreens.com/benefits.

This job is active and accepting applications.