CUSTOMER SERVICE ASSOCIATE IV

TE Connectivity Corporation; California (MO); Remote; USD 46,000 - 71,000; Full time

Job summary

TE Connectivity Corporation is seeking a Customer Service Representative to enhance customer relationships and manage service functions. This role involves processing transactions, resolving inquiries, and improving customer satisfaction through proactive engagement. Candidates should possess strong technical knowledge along with a background in customer relations.

Benefits

Health insurance

401(k) plan

Paid time off

Employee stock purchase plan

Disability and life insurance

Qualifications

• 4+ years of related work experience required.
• Strong background in customer service and satisfaction.
• Technical knowledge to assist customers with product queries.

Responsibilities

• Manage backlog and open orders; communicate delays.
• Investigate credit requests and queries.
• Drive corrective actions to enhance customer satisfaction.

Skills

Customer relationship management

Technical querying

Problem-solving

Education

High school diploma or equivalent

Completion of an AA degree or equivalent

Job description

Select how often (in days) to receive an alert:

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Responsibilities

• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.
• Investigating credit and debit requests and queries to issue credit/debit as necessary.
• Answering technical queries from customers using online technical references and to offer alternatives using available resources.
• Driving corrective actions and improvement projects that will raise customer satisfaction levels.

Education and Experience

• Requires 4 or more years of related work experience.
• High school diploma or equivalent.
• Completion of an AA degree or equivalent is preferred.

ABOUTTE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more atwww.te.com and onLinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter).

COMPENSATION
• Competitive base salary commensurate with experience: $46,800-$70,200 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Location:

Remote, CA, US, 17057

City: Remote

State: CA

Country/Region: US

Travel: None

Requisition ID: 136088

Alternative Locations:

Function: Customer Service