Customer Service Associate Representative

The Cigna Group; Newburyport (MA); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in healthcare is seeking a Customer Service Associate Representative to join their team. This role focuses on assisting patients in their fertility journeys, requiring strong communication and empathy skills. With a commitment to employee development, the company offers excellent training and career growth opportunities along with competitive benefits from day one.

Benefits

Health coverage effective day 1

Holiday, PTO, and OT pay

401K with company match

Tuition reimbursement

Fun, friendly, and unique culture

Qualifications

• Empathetic personality with communication skills.
• High School Diploma or GED required.
• Excellent customer service and organization skills.

Responsibilities

• Handle 25-30 inbound and outbound calls daily.
• Coordinate fertility plans and medications with patients.
• Resolve customer issues with 100% follow-up.

Skills

Customer Service

Organization

Time Management

Empathy

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The job profile for this position is Customer Service Associate Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

**MUST Reside in MA!

Certified Pharmacy Technician preferred

Customer Service Representative - Work from Home, MA– Freedom Fertility

Ready for a job encouraging you to use your communication and problem-solving skills? If

so, prepare to use those skills to help your patients’ dreams of having a family come true!

As a Customer Service Representative at Freedom Fertility, you’ll use your empathy and

listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility.

This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

Here’s a little more on how you’ll make a difference:

• Handle 25-30 calls (IB & OB)
• Ensure process efficiency – Work with patients and physicians to coordinate fertility
• plans and medications. Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including
• shipping, insurance, and payment information.

Why join us?

• Health coverage effective day 1 (including medical, dental, and vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture – bring your whole self to work every day!

What you need to do the job:

• An empathetic and fun-loving personality with a few good jokes on the ready
• High School Diploma or GED required
• Excellent customer service, organization, and time management skills
• PC skills including knowledge of Microsoft Office Suite and Internet

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.