Virtual Customer Service Associate

Amazon; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company, known for its customer-centric approach, is hiring a Virtual Customer Service Associate to provide exceptional support to customers. The role requires handling various customer inquiries and offers extensive training along with competitive benefits, making it an ideal opportunity for those eager to develop their skills.

Benefits

Medical insurance

Pension plan

Internet allowance

Lifestyle benefits and retail discounts

Expert training and ongoing opportunities for development

Qualifications

• No prior customer service experience needed; full training provided.
• Strong communication skills and the ability to handle diverse customer inquiries.

Responsibilities

• Address customer requests through phone, chat, and email.
• Prevent issues, solve queries, and delight customers.
• Work a minimum of 40 hours per week with flexible shift patterns.

Skills

Hard-working

Detail-oriented

Friendly

Customer-focused

Ability to learn quickly

Comfortable multi-tasking

Job description

Role: Virtual Customer Service Associate
Job Type: Seasonal
Location: Work from home - Pune MH.

Our mission at Amazon is to be Earths most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

What are your hours?
This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

What strengths will you bring?

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

If this role sounds like it’s for you, then click on the link below to start the application process!
You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.