Customer Service Associate - Temporary

Kappaalphapsi1911; Ohio; On-site; USD 25,000 - 35,000; Full time

Job summary

A leading retail company in Ohio is seeking a dedicated individual to provide exceptional customer service and support in various operational tasks. The role involves engaging with customers, managing sales transactions, and ensuring store cleanliness. Ideal candidates will possess strong communication skills and a willingness to work flexible hours, including evenings and weekends. Previous retail experience is preferred but not mandatory.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive customer experience.
• Registers sales and provides efficient checkout service.
• Engages customers and resolves issues to ensure satisfaction.

Skills

Customer Service

Communication

Job description

Job Description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store management.
• Implements company asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions as directed.
• Assists with food product placement and stock rotation, following policies/procedures.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster prints, and promotional products.
• Handles web pick-up responsibilities, monitors orders, and delivers orders to customers.
• Ensures store cleanliness and appearance.
• Follows all policies and maintains respectful relationships with coworkers.
• Completes special assignments and tasks as assigned.

Training & Personal Development

• Attends and completes training and PPLs as directed by management or corporate.

External Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior experience with Walgreens preferred.