Customer Service Associate - Temporary

Walgreens; City of Rome (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Associate to deliver exceptional service and support to customers. This temporary role involves engaging with customers, processing sales transactions, and maintaining a well-organized store environment. The ideal candidate will possess strong communication skills and a willingness to work flexible hours, including evenings and weekends. Join a dynamic team where your contributions will enhance the customer experience and help create a welcoming atmosphere. If you're passionate about retail and customer service, this opportunity is perfect for you!

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Registers customer purchases and provides efficient service.
• Maintains store cleanliness and assists with inventory.

Skills

Customer Service

Sales Skills

Communication

Education

High School Diploma

Job description

Join to apply for the Customer Service Associate - Temporary role at Walgreens

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Maintains respectful relationships with coworkers and complies with all company policies and procedures.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation offered will depend on various factors including geography, skills, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please visit jobs.walgreens.com/benefits. If you are applying on a job board or unable to click the link, copy and paste the URL into your browser.

Salary Range: $15.5 - $17.5 / Hourly

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work flexible schedule, including evenings and weekends.

Preferred Qualifications

• At least six months of experience in retail.
• Prior experience working with Walgreens is preferred.