Customer Service Associate - Temporary

Walgreens; North Brunswick Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated team members to enhance customer experiences. In this role, you will engage with customers, providing friendly and efficient service while managing transactions and maintaining store appearance. You will have the opportunity to model best practices in customer service, ensuring that every interaction is delightful. Ideal candidates will possess strong communication skills and a commitment to teamwork, making this a perfect opportunity for those looking to grow in a dynamic retail environment.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and resolving issues.
• Handles transactions at the cash register and maintains store cleanliness.
• Models customer service best practices to team members.

Skills

Customer Service

Cash Handling

Inventory Management

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, and processing voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Constructs and maintains displays, including promotional, seasonal, and sale merchandise, and completes resets as directed.
• Assists with product placement, stock rotation, and adhering to safety policies, especially for food items.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster printing, and promotional photo products.
• Handles web pick-up responsibilities, monitoring and fulfilling online orders.
• Maintains store cleanliness and appearance.
• Follows company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.