Customer Service Associate - Temporary

Walgreens; Bethany (OK); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Customer Service Associate to provide exceptional service and support to customers. The role involves engaging with customers, processing transactions, and maintaining store appearance. Ideal candidates will demonstrate strong communication skills and a commitment to customer satisfaction. Flexibility in working hours is required.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Processes transactions and maintains cleanliness of the store.
• Engages customers and resolves issues for a positive experience.

Skills

Customer Service

Communication

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a delightful experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale and suggests trade-up or companion products.
• Processes transactions, including voids, returns, rain checks, refunds, and exchanges. Maintains cleanliness and merchandising of counters and shelves, manages inventory, and checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, completes resets, and assists with product placement and stock rotation.
• Has knowledge of store systems and equipment.
• Provides photo area services, including digital passport photos and promotional products.
• Handles web pick-up responsibilities, monitors orders, and delivers as needed.
• Maintains store cleanliness and appearance. Adheres to company policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.