Customer Service Associate - Temporary

Walgreens; Westbrook (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail sector is seeking customer service associates to enhance customer experiences at their Westbrook location. Responsibilities include engaging with customers, managing transactions, and maintaining store standards. Ideal candidates will possess strong communication skills and a willingness to work flexible hours.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and maintains store cleanliness.
• Assists with inventory and merchandising tasks.

Skills

Customer service

Communication

Problem-solving

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases at the cash register, handles cash and change, and processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol and tobacco).
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with food product placement and stock rotation, following policies for raw and cooked items.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Handles web order pick-up responsibilities, including monitoring, filling, and delivering orders.
• Maintains store cleanliness and orderliness.
• Adheres to company policies, respects coworkers, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required learning modules.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.