Medical Supply Customer Service Specialist

Advanced Medical Solutions, Inc.; Howell (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Advanced Medical Solutions, Inc. is a home medical equipment provider seeking a detail-oriented professional for the drop ship team. The role focuses on daily calculations, cost analyses, and communicating with patients about insurance responsibility and co-pays.

Responsibilities include verifying insurance, obtaining authorizations, and ensuring accurate patient billing. A high school diploma and strong numerical skills are required, with emphasis on professionalism and patient communication.

Qualifications

• Ability to accurately calculate co-pays and patient responsibility.
• Perform cost analysis on orders.
• Review insurance benefits and coverage details.
• Work confidently with percentages and financial breakdowns.
• Professional and courteous phone communication.
• Ability to clearly explain insurance benefits and costs to patients.
• Comfortable handling questions and resolving concerns.
• Strong attention to detail.
• Excellent organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Verify insurance eligibility, benefits, and exclusions.
• Calculate and explain patient co-payments and financial responsibility.
• Obtain prior authorizations as needed.
• Perform cost analysis on each drop-ship order.
• Maintain knowledge of insurance rules and regulations.
• Answer phones according to company policy.
• Assist patients, referral sources, and healthcare team members.
• Follow up on patient drop-ship orders in a timely manner.
• Provide coverage for customer service as needed.
• Follow all company policies and procedures.
• Maintain compliance with federal, state, and local regulations.
• Represent the company professionally in conduct and appearance.

Skills

Co-pay calculation

Cost analysis

Insurance benefits

Phone communication

Explain costs to patients

Attention to detail

Education

HS diploma or GED

Job description

Founded in 1991, Advanced Medical Solutions was built from a simple but important belief: patients deserve more than just medical equipment. They deserve compassionate care, dependable service, and a team that puts their needs first. What began as a response to the growing demand for a truly full-service durable medical equipment (DME) provider has grown into a trusted partner for patients, physicians, discharge planners, and home care agencies alike.

At Advanced Medical Solutions, we understand that healthcare does not stop at the hospital door. As a dedicated home medical equipment provider, we proudly help patients maintain comfort, independence, and dignity in their own homes. From respiratory and mobility equipment to specialized care solutions, our team is committed to delivering personalized service with compassion, urgency, and professionalism.

Patient care remains at the heart of everything we do. We believe every customer deserves attentive support, reliable equipment, and a caring experience that improves both health outcomes and quality of life. Through innovation, dedication, and a commitment to excellence, Advanced Medical Solutions continues to make a meaningful difference for the communities we serve.

Full Job Description

We are seeking a highly detail-oriented professional with strong math skills and excellent customer service abilities to join our drop ship team.

This position requires daily calculations, cost analysis, insurance benefit breakdowns, and clear communication with patients regarding their financial responsibility. Candidates must be confident working with numbers and comfortable speaking with patients about co-pays and insurance coverage.

If you enjoy working with numbers and helping people, this may be a great fit for you.

Required Skills (Please Read Carefully)

• Ability to accurately calculate co-pays and patient responsibility
• Perform cost analysis on orders
• Review insurance benefits and coverage details
• Work confidently with percentages and financial breakdowns
• Professional and courteous phone communication
• Ability to clearly explain insurance benefits and costs to patients
• Comfortable handling questions and resolving concerns
• Friendly, patient-focused attitude
• High school diploma or GED
• Strong attention to detail
• Excellent organizational skills
• Ability to multitask in a fast-paced environment

Job Responsibilities

Insurance & Financial Processing

• Verify insurance eligibility, benefits, and exclusions
• Calculate and explain patient co-payments and financial responsibility
• Obtain prior authorizations as needed
• Perform cost analysis on each drop-ship order
• Maintain knowledge of insurance rules and regulations

Customer Service & Communication

• Answer phones according to company policy
• Assist patients, referral sources, and healthcare team members
• Follow up on patient drop-ship orders in a timely manner
• Provide coverage for customer service as needed

Compliance & Professionalism

• Follow all company policies and procedures
• Maintain compliance with federal, state, and local regulations
• Represent the company professionally in conduct and appearance

Preferred Experience

• Strong background in customer service
• Experience with Durable Medical Equipment (DME) is a plus