Customer Service Associate: Start Your Support Career

Service Experts; Richardson (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking an entry-level Customer Service Representative I in Richardson, TX. The role involves handling calls, emails, and chats to assist customers with routine inquiries, billing questions, and scheduling.

You will work under close supervision while building knowledge of services and promotions. Ideal candidates have a high school diploma and 0–2 years in customer service, with strong communication and multitasking abilities.

Qualifications

• High school diploma or equivalent with 0–2 years in customer service or similar setting.
• Experience using computers and administrative systems is preferred.
• Able to multitask and work in a fast-paced environment.
• Strong customer-service, communication, and interpersonal skills.
• Clear communication with customers and colleagues to resolve issues.

Responsibilities

• Answer incoming customer calls and route to appropriate person.
• Maintain good customer relations and ensure calls meet standards.
• Resolve customer concerns via phone, email, chat, and scheduling inquiries.
• Update customer records and dispositions in the system.
• Assist with dispatching and communicate service status to customers.
• Stay informed on all products, services, and promotions.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Interpersonal skills

Time management

Education

High School Diploma/GED

Job description

Service Experts Heating & Air Conditioning is seeking an entry-level Customer Service Representative I in Richardson, TX. The role involves handling calls, emails, and chats to assist customers with routine inquiries, billing questions, and scheduling.

You will work under close supervision while building knowledge of services and promotions. Ideal candidates have a high school diploma and 0–2 years in customer service, with strong communication and multitasking abilities.