Entry-Level HVAC Customer Service Specialist

Service Experts Heating & AC LLC; Scarborough (ME); On-site; USD 21,000 - 25,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking an entry-level Customer Service Representative I in Scarborough, ME. This role handles high-volume calls, emails, and chats, routing or assisting where needed and maintaining accurate customer records.

The ideal candidate has a High School Diploma or GED and strong communication skills, with the ability to multitask in a fast-paced environment. Training is provided, and accommodations are available upon request during the application process.

Qualifications

• Experience in customer-facing roles or service environments is preferred.
• Ability to use computers and related systems in an administrative setting.

Responsibilities

• Answer incoming calls from customers and route or assist as needed.
• Resolve customer concerns via phone, email, chat, or other channels while following company standards.

Skills

Customer service

Phone etiquette

Multitasking

Communication

Education

High School Diploma/GED

Job description

Service Experts Heating & Air Conditioning is seeking an entry-level Customer Service Representative I in Scarborough, ME. This role handles high-volume calls, emails, and chats, routing or assisting where needed and maintaining accurate customer records.

The ideal candidate has a High School Diploma or GED and strong communication skills, with the ability to multitask in a fast-paced environment. Training is provided, and accommodations are available upon request during the application process.