Entry-Level Customer Support Specialist

Service Experts; Scarborough (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Experts Heating & Air Conditioning seeks an entry-level Customer Service Representative I in Maine. You will handle calls, assist customers, and route inquiries under supervision. The role emphasizes accuracy, data entry, and courteous service.

Ideal candidates have a high school diploma or GED and up to 2 years in customer service. Training is provided, with emphasis on product knowledge and scheduling efficiency.

Qualifications

• 0-2 years experience in customer service or related environment
• Excellent customer-service, communication, and interpersonal skills
• Able to multitask and work in a fast-paced environment
• Able to communicate effectively with customers and co-workers
• Ability to maintain accuracy in scheduling and data entry

Responsibilities

• Answer incoming phone calls and route or assist customers
• Maintain customer relations and ensure calls meet standards
• Resolve customer concerns via phone, email, or chat
• Update and maintain customer records
• Disposit calls in call monitoring software
• Assist dispatching and coordinate with Sales/Service for scheduling

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Time management

Teamwork

Problem solving

Education

High School Diploma or GED

Tools

Call monitoring software

Job description

Service Experts Heating & Air Conditioning seeks an entry-level Customer Service Representative I in Maine. You will handle calls, assist customers, and route inquiries under supervision. The role emphasizes accuracy, data entry, and courteous service.

Ideal candidates have a high school diploma or GED and up to 2 years in customer service. Training is provided, with emphasis on product knowledge and scheduling efficiency.