Customer Service Associate (On-Site 4 p.m. to 1 a.m. CST) San Antonio, TX

Accenture; San Antonio (TX); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Accenture is seeking a Customer Service Associate for an onsite contractor role in San Antonio, TX. You will educate users on the platform, conduct outbound calls, assess service quality, and provide actionable feedback to improve customer experiences.

The position requires strong English communication, empathy, and the ability to meet daily performance targets while collaborating with internal teams and client contacts. This is a 12-month contractor engagement via a third-party supplier.

Qualifications

• Minimum of 2 years customer support experience.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension, as required to perform the essential functions of the role and deliver high-quality customer support.

Responsibilities

• Conduct outbound calls and assist end users with a variety of questions and service needs.
• Educate users on how to effectively navigate and use the platform.
• Deliver helpful, empathetic, and efficient support focused on resolving customer needs.
• Ask proactive questions to develop an understanding of the client’s business operations, activities, and team processes.

Skills

Customer support

Job description

Contractor Opportunity: Customer Service Representative

Location: San Antonio, TX - On-Site 4 p.m. to 1 a.m. CST

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: ManpowerGroup

Start Date: 11/30/2026

Duration: 12 months

About The Role

As a Customer Service Associate, Flex/Contractor, you will help deliver a high-quality end-to-end customer experience by educating users on the platform, conducting outbound calls, evaluating service quality, and providing actionable feedback.

This onsite role in San Antonio, Texas is ideal for a responsive and empathetic customer service professional who can resolve inquiries efficiently, meet daily performance expectations, and communicate effectively with internal teams and client contacts.

Key Responsibilities

• Conduct outbound calls and assist end users with a variety of questions and service needs.
• Educate users on how to effectively navigate and use the platform.
• Deliver helpful, empathetic, and efficient support focused on resolving customer needs.
• Ask proactive questions to develop an understanding of the client’s business operations, activities, and team processes.

Deliverables or Project Scope

• Support business operations by identifying trends, escalating concerns, and contributing to process effectiveness
• Provide feedback that supports high customer satisfaction through service quality and a positive customer experience.
• Meet established daily targets, key performance metrics, and customer satisfaction expectations.
• Resolve cases efficiently while managing time and workload productively

Collaboration Tools Or Platforms

• Customer service platform used to educate and support end users.
• Outbound calling channels for direct customer assistance.
• Chat-based channels for customer and end-user interactions.
• Internal communication and escalation channels used to coordinate with Team Leads, Quality Analysts, Subject Matter Experts, the Operations Manager, and client contacts.

Qualifications

• Minimum of 2 years customer support experience
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension, as required to perform the essential functions of the role and deliver high-quality customer support

Preferred Qualifications

• Previous concierge and/or hospitality experience.
• Strong verbal and written communication skills, including experience interacting with customers through calls and chats.
• Strong attention to detail, problem-solving, organizational, and time-management skills.
• Self-motivated, with the ability to work independently, manage competing priorities, and meet established targets with minimal supervision.
• Demonstrated accountability for accuracy, high-quality work, and alignment with core team values.

Role Requirements

• Role is on-site in San Antonio, TX
• Must be available to work onsite in San Antonio, TX, with flexibility to work an eight-hour shift Monday through Sunday.
• Scheduled shifts are 4:00 PM - 1:00 AM CST and may include weekends and holidays. The schedule includes two consecutive days off.

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies.

The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual.

Those With Access To Compensation Information As a Part Of Their Job Functions May Not Disclose Such Information Unless The Disclosure Is

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer ManpowerGroup, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation ManpowerGroup expects to pay for this role, as set forth below.

We anticipate this contractor role will be posted until 9/26/2026

ManpowerGroup offers a competitive benefits package that may include medical, prescription drug, dental, and vision coverage; Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); 401(k) retirement savings plans; supplemental life insurance; short-term and long-term disability insurance; business travel insurance; employee assistance and wellness programs; commuter benefits; and additional voluntary benefits such as identity protection, legal services, and critical illness, accident, and hospital indemnity insurance.

• California – $20.50–$29.00/hr
• Colorado – $19.00–$26.50/hr
• Connecticut – $19.75–$27.25/hr
• District of Columbia – $22.50–$32.00/hr
• Illinois – $18.50–$26.00/hr
• Maine – $18.50–$25.00/hr
• Maryland – $20.00–$27.50/hr
• Massachusetts – $21.00–$29.50/hr
• Minnesota – $19.00–$26.50/hr
• New York State – $20.50–$30.00/hr
• New Jersey – $20.00–$28.50/hr
• Ohio – $17.50-$24.00/hr
• Virginia – $18.50–$25.50/hr
• Washington State – $21.00–$29.50/hr

Drug-Free Workplace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of theAccenture Equal Opportunity Statement

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Aff…

Accenture is committed to providing veteran employment opportunities to our service men and women.