Customer Service Representative

Accenture PLC; Town of Texas (WI); On-site; USD 21,000 - 34,000; Full time

Job summary

Accenture is seeking a Contractor CSR to handle inbound and outbound calls in an on-site role at San Antonio, TX. The contractor will verify health insurance data, collect policy info, and update records for Medicaid clients, with a target quality score of 98% or higher.

Position is paid through Manpower Group as the employer of record. The engagement runs for 12 months with potential extensions, starting 10/26/2026.

Qualifications

• High School Diploma or GED equivalent.
• Minimum 1 year of customer service or contact center experience.
• Minimum 1 year experience with Microsoft Office.

Responsibilities

• Take inbound calls from providers and client representatives.
• Perform outbound calls to other health insurance carriers to verify information.
• Collect policy information from callers.
• Verify Medicaid clients’ insurance information.
• Enter insurance data into the database accurately.
• Maintain quality score of 98% or better.
• Observe professional standards of conduct, including attendance, professional behavior, and dress code.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Contractor Opportunity: Other Health Insurance (OHI)Customer Service Representative (CSR)

Location: Onsite – San Antonio, TX

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: Manpower Group

Start Date: 10/26/2026

Duration: 12 Months with potential for extension

About the Role

The Customer Service Representative (CSR) will take inbound calls from providers, Medicaid members and representatives from the other health insurance. CSR may also make outbound calls to health insurance carriers to verify private health insurance information and update the client records.

This opportunity is open to individuals located in San Antonio, TX and surrounding areas.

Contractors will be engaged and paid by a third-party payroll supplier, Manpower Group, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

• Take inbound calls from providers and client representatives
• Perform outbound calls to other health insurance carriers to verify private health insurance information as needed
• Collect policy information from callers
• Verify Medicaid clients’ insurance information
• Accurately enter insurance data into database
• Maintain quality score of 98% or better
• Perform special research
• Perform other duties as assigned
• Observe professional standards of conduct, including attendance, professional behavior, and dress code.

Collaboration Tools or Platforms

• Microsoft Office (Excel, Word, Outlook, Teams)

Qualifications

• High School Diploma or GED equivalent
• Minimum 1 year of customer service and or contact center experience
• Minimum 1 year experience with Microsoft Office

Preferred Qualifications

• Medical field experience
• Problem solving abilities
• Organizational skills
• Analytical and research skills

Additional Information / Requirements

• Monday-Friday 8:00am to 5:00pm CT
• On-Site role in San Antonio, TX

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Manpower Group, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation Manpower Group expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 10/09/2026.

Manpower Group offers a market competitive suite of benefits that may include medical, prescription drug, dental, and vision coverage; Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); 401(k) retirement savings plans; supplemental life insurance; short-term and long-term disability insurance; business travel insurance; employee assistance and wellness programs; commuter benefits; and additional voluntary benefits such as identity protection, legal services, and critical illness, accident, and hospital indemnity insurance.

• California: $21 to $30
• Colorado: $19 to $27
• Connecticut: $20 to $29
• District of Columbia: $24 to $34
• Illinois: $19 to $28
• Maine: $19 to $26
• Maryland: $21 to $31
• Massachusetts: $23 to $33
• Minnesota: $20 to $28
• New Jersey: $22 to $31
• New York: $22 to $34
• Ohio: $18 to $26
• Virginia: $20 to $29
• Washington: $23 to $34

Drug-Free Workplace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affinitive Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.