Automotive Repair and Technical Support Advisor

Accenture; Auburn Hills (MI); On-site; USD 36,000 - 47,000; Full time

Job summary

Accenture is seeking an Automotive Repair Support Specialist for an onsite role in Auburn Hills, MI. The contractor will leverage call center experience and diagnostic skills to assist Dealer Technicians, resolving product concerns through a structured six-step process and timely follow-up.

The position requires 1–2 years of hands-on automotive repair experience or relevant education, with ASE certification to be obtained within 90 days.

Qualifications

• HS diploma or GED required; ASE certification preferred or must be obtained within 90 days of start date.
• Minimum 1–2 years hands-on automotive repair experience or applicable degree/certification.
• Onsite contractor role with Accenture via third-party supplier; US-based employment policies apply.

Responsibilities

• Respond to dealer inbound calls and tickets with automotive diagnostic direction.
• Guide resolution using a defined six-step diagnostic process to close tickets.
• Provide technical support to Quality, Engineering, and Technical Advisors as needed.
• Communicate product issues to internal teams and document updates in ticketing tools.
• Utilize databases and resources to obtain product/repair information and follow up until resolution.

Skills

Automotive repair experience

Education

High School Diploma or GED

ASE Certification

Bachelor's Degree or Technical Trade School Certificate

Job description

Contractor Opportunity: Automotive Repair Technical Support Specialist

• Location: 100% Onsite - Auburn Hills, MI
• Engagement Type: Contractor via Third-Party Supplier
• Contracting Entity: Accenture
• Supplier of Record: eTeam
• Start Date: Sept. 28, 2026
• Duration: 12 Months with potential for extension

About The Role

We are seeking qualified contractors to fulfill the role of an Automotive Repair Support Specialist, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience.

Agents will support Dealers in resolving automotive product concerns in a prompt and effective manner.

Technician Support Advisors must be able to identify issues, provide accurate technical assistance and guidance and follow up on each ticket until it is successfully resolved.

Primary responsibility involves resolving Dealer concerns utilizing problem-solving techniques, diagnostic processes, call, and ticket handling.

All aspects of daily functions are to provide the highest level of customer satisfaction and enhance the vehicle ownership experience.

This onsite opportunity is open to individuals located in the Auburn Hills, MI and surrounding areas.

Project Hours Of Operations Are As Follows

• Candidates must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F
• Saturday 9 a.m. to 6 p.m. (shifts may vary).

Contractors will be engaged and paid by a third-party payroll supplier, eTeam, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

• Respond to automotive inbound calls and tickets from Dealer Network, providing automotive technical diagnostic direction to the Dealer Technicians
• Provide automotive resolution through a defined six-step diagnostic process to resolve automotive concerns
• Technical support to group members to Quality, Engineering, Technical Advisors as requested.
• Communicate product issues to Quality, Engineering, Technical Advisors, as requested.
• Provide information, data and direction using all tools available.
• Utilize / research database for relevant automotive product / repair information.
• Obtain product information updates from liaison representative or database.
• Perform follow ups on existing tickets and close tickets once resolution is reached.

Deliverables or Project Scope

• Maintain high levels of customer satisfaction through accurate and timely technical support
• Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams
• Document and update ticket status, ensuring compliance with resolution protocols
• Support continuous improvement by sharing feedback and technical findings with internal teams

Collaboration Tools or Platforms

• Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)
• Dealer Information Software and Diagnostics Tools
• Internal ticketing and call management systems
• Client's North America Product databases and liaison resources

Qualifications

• High School Diploma or GED equivalent
• Minimum of 1-2 years of hands‑on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience
• Automotive Service Excellence (ASE) certification; candidates without certification must obtain it within 90 days of their employment start date, and the company will pay for the first certification test.

Preferred Qualifications

• 1–2 years of experience with electrification technologies, including BEV, PHEV, and hybrid systems.
• Strong understanding of advanced diagnostic processes and automotive systems.
• Familiarity with Tier 1 automotive OEM product lines and technical resources.
• Excellent communication and problem‑solving skills in technical support environments.

Additional Information / Requirements

• Knowledge of diagnostic and repair tools and Dealer information software
• Intermediate computer skills, including Word and keyboarding proficiency

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

About

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer eTeam, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation eTeam expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 12/20/2026.

eTeam offers a market competitive suite of benefits including health, dental, and visions insurance, 401(k) retirement savings plan, timely payroll and compliance, and Rain App (Advance payment).

Location

Hourly Range

• California $32.00 to $42.00
• Colorado $28.00 to $38.00
• Cleveland, OH $26.00 to $34.00
• District of Columbia $34.00 to $44.00
• Illinois $29.00 to $39.00
• Maine $27.00 to $36.00
• Maryland $32.00 to $42.00
• Massachusetts $33.00 to $43.00
• Minnesota $29.00 to $39.00
• New York $34.00 to $45.00
• New Jersey $32.00 to $42.00
• Virginia $31.00 to $41.00
• Washington $35.00 to $46.00

Drug-Free Workspace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affinitive Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.