Customer Service Associate - Night Shift

Fortune Fish & Gourmet; Bensenville (IL); On-site; USD 19,000 - 30,000; Full time

Job summary

Fortune Fish & Gourmet is seeking a Customer Service Associate to support our mission of outstanding service by welcoming calls, entering orders in SeaSoft, and collaborating with dispatch and drivers to satisfy customer needs.

The role requires excellent English communication, strong PC/MS Office skills, and ERP experience. Candidates must be available 4:00 PM–12:00 AM and on Sundays in a fast-paced setting.

Qualifications

• Experience: Demonstrated phone-based customer service.
• Education: High School diploma or equivalent.
• Work Ethic: Desire to work in a fast-paced environment.
• Communications: Strong English verbal communication.
• Technical: Proficient with PC and Microsoft Office; ERP experience a plus.

Responsibilities

• Provide excellent and courteous customer service by receiving calls and understanding customer requirements and needs.
• Learn and maintain high levels of product knowledge to service customers.
• Develop and maintain professional relations with customers to grow relationships.
• Inform customers of items not ordered or out of stock; offer appropriate alternatives.
• Ensure accuracy of customer information and data entry into ERP SeaSoft.
• Coordinate with Drivers and Outside Sales to meet customer requirements promptly.
• Perform other duties as required by the Sales Manager.

Skills

Phone-based customer service

English verbal communication

Adaptability to fast-paced environment

Education

High School diploma or equivalent

Tools

SeaSoft ERP

Microsoft Office Suite

Job description

Summary Of Position

The Customer Service associate will support the company’s mission to provide outstanding service to customers and drivers. This will be achieved by courteously receiving incoming calls from customers, entering orders, and working with other Fortune employees to satisfy customer needs. The Customer Service Associate will communicate with both dispatch and drivers to ensure maximum customer service.

Duties & Responsibilities

• Provide excellent and courteous customer service by receiving calls and understanding customer requirements and needs. This includes accurately capturing customer requests in the company’s ERP system, SeaSoft.
• Learn and maintain high levels of product knowledge to properly service customers.
• Develop and maintain professional relations with customers to grow relationships.
• Working as an advisor, inform customers of items not ordered or out of stock per regular ordering process. Offer appropriate alternatives that meet customer needs.
• Ensure accuracy of customer information and ensure data entry into company ERP is correct.
• Partner with Drivers and Outside Sales to ensure customer requirements are met in a timely fashion.
• Perform other duties as required by the Sales Manager.

Minimum Requirements

• Experience: Demonstrated phone-based customer service. Seafood knowledge preferred, but not required. Full training is available.
• Education: High School diploma or equivalent.
• Work Ethic: Demonstrated desire to work in an exciting, fast-paced environment.
• Communications: Have highly developed English verbal communication skills.
• Technical: High proficiency in using a personal computer and Microsoft Office Suite, including high internet fluency. ERP experience a plus.

Any combination of the above criteria will also be considered.

Operating hours are from 4:00 PM to 12:00 AM; candidates must be available to work on Sundays.

Fortune Fish & Gourmet is an equal opportunity employer.

Our Mission is to elevate meals and lives by uniting unmatched product quality and selection with responsible sourcing, faithful stewardship, and unparalleled commitment to our customers’ and team members’ success.

Our Vision is a world in which we can all:

Do good. Be great. Scale excellence.