Night-Shift Customer Service Specialist

Fortune-International,-LLC; Bensenville (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Fortune Fish & Gourmet is seeking a Customer Service Associate for the night shift in Bensenville, IL. The role involves handling incoming calls, entering orders in the ERP system SeaSoft, and collaborating with dispatch and drivers to meet customer needs.

Ideal candidates will have strong English communication, 1+ year of phone-based customer service, and PC skills with Microsoft Office. Seafood knowledge is a plus though not required.

Qualifications

• Demonstrated phone-based customer service experience.
• Strong English verbal communication skills.
• Proficiency with PC and Microsoft Office; ERP experience is a plus.
• Seafood knowledge is preferred but not required.

Responsibilities

• Receive calls from customers and accurately capture requirements.
• Maintain product knowledge to service customers effectively.
• Develop and sustain professional relationships with customers.
• Advise customers on items not ordered or out of stock and offer suitable alternatives.

Skills

Phone-based customer service

English communication

PC proficiency

Education

High School diploma or equivalent

Tools

SeaSoft ERP

Microsoft Office Suite

Job description

Fortune Fish & Gourmet is seeking a Customer Service Associate for the night shift in Bensenville, IL. The role involves handling incoming calls, entering orders in the ERP system SeaSoft, and collaborating with dispatch and drivers to meet customer needs.

Ideal candidates will have strong English communication, 1+ year of phone-based customer service, and PC skills with Microsoft Office. Seafood knowledge is a plus though not required.