Customer Service Associate -Insurance: Experienced or Trainee

Lake Shore Insurance; Ohio; On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Monthly bonus

Quarterly bonus

Sales commission

Job summary

Lake Shore Insurance is seeking an Account Manager to service our existing client base and help clients explore additional coverage options. The role involves handling inbound calls, answering questions, explaining policy choices, and assisting with changes or new policies.

A positive, people-oriented approach is essential. We offer a competitive salary with commissions and monthly and quarterly bonuses, plus opportunities for training and advancement toward an Account Manager position.

Qualifications

• Licensed or willing to obtain Ohio P&C license.
• Experience in insurance customer service or sales.
• Strong communication and interpersonal skills, with ability to explain options clearly.

Responsibilities

• Service current clients on insurance policies and answer questions; explain options and assist with changes or additions.
• Handle inbound calls, assist with filing or resolving billing issues, and discuss additional coverages.

Skills

Customer service

Sales

Communication

Phone etiquette

Problem solving

Education

Ohio P&C License

Job description

Job Description

If you want a steady income plus an opportunity to earn a BONUS every month -we are a good fit for you!! We would like an experienced licensed insurance agent BUT will train an unlicensed person if they are motivated and good with people.

Account Managers service current clients on their insurance policies as well as suggest new insurance products. They field inbound calls from current customers helping to answer their questions, explain options, assist with adding / making changes to their insurance policies and suggest additional coverages. Very competitive salary + commissions and monthly and quarterly bonus opportunities!

An Account Manager has a great impact on our customers’ lives and can take advantage of the many companies we represent (19 total) to service our clients. We offer a very competitive salary along with commissions and monthly & quarterly incentive and bonus programs. Taking calls to help someone purchase a policy, filing a claim for someone in a stressful situation or resolving a billing issue, they are an important part of the clients experience with our agency and the 23 companies we represent.

Account Manager Trainee: We do have a Trainee Position available for the right candidate desiring to train and achieve the Account Manager position in 3-4 months. This position allows the candidate to attend class to get their Ohio P&C License and train for the actual Account Manager position along the way. We have a track record of hiring and training people to move into this position to become accomplished Account Managers in 6 to 12 months.

We are an established property & casualty independent insurance agency seeking an experienced individual (or a trainee willing to learn the business) to become a full time or part time member of our Customer Service team. An Ohio P&C license and some insurance customer service experience is required.

We have 17 offices: Mentor, Mayfield Village, Chardon, Solon, Chesterland, Akron, Macedonia, Hudson, Strongsville, Amherst, Chesterland, Tallmadge, Canton and Newton Falls to serve all N.E. Ohio and Punta Gorda & St. Petersburg, Florida to begin serving Florida residents. We are looking for staff in several of the offices.

We represent 47 competitive national and regional carriers and are looking for a person to service current client base and expand product sales to those clients and people they refer to us.

Company Description

As a member of our team, you’ll have the opportunity to work with a diverse client base, from small businesses to large enterprises, while partnering with top-tier insurance carriers. Join us to make a meaningful impact in our clients’ lives and grow your career in a dynamic, client-focused agency.

Company Description

As a member of our team, you’ll have the opportunity to work with a diverse client base, from small businesses to large enterprises, while partnering with top-tier insurance carriers. Join us to make a meaningful impact in our clients’ lives and grow your career in a dynamic, client-focused agency.