Customer Care Center - Associate Account Manager - Personal Lines

Cincinnati Insurance Company; Fairfield (OH); On-site; USD 63,039,000 - 68,770,000; Full time

Job summary

The Cincinnati Insurance Companies in Fairfield, Ohio, is seeking an associate account manager to support agency management of client policies. Based at our Headquarters, you will service policyholder accounts, assist account managers, and work within the EPIC system to maintain accurate records.

The role offers the potential for an annual cash bonus and performance incentives; education is modest but proficiency in Microsoft Office is expected.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Relevant work experience preferred.
• Proficiency in Microsoft Office tools.

Responsibilities

• Foster relationships and build trust with agency partners.
• Answer phone calls from customers promptly and provide high-level service.
• Communicate with policyholders to request information for underwriting and agency file.
• Process activities in EPIC to maintain accurate account information.
• Gather information from policyholders for endorsements and updates in the system.
• Submit information to underwriting for processing.
• Keep track of inquiries and verify responses to policy questions.
• Assist account manager with incoming questions about policies.

Skills

Teamwork

Time management

Attention to detail

Relationship building

Adaptability

Communication

Problem solving

License eligibility

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Microsoft Office

Job description

MAKE A DIFFERENCE Share your talents and develop your skills as you build a career in a professional environment with a personal feel.

Description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate thatActions Speak Louder in Person.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Customer Care Center department is currently seeking an associate account manager. This role is responsible for supporting the agency management of client policies and will assist account managers within an assigned regional team to service policyholder accounts. This position is based at our Headquarters in Fairfield, Ohio.

The pay range for this position is $22.00 - $24.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and individual performance.

Be ready to

• foster relationships and build trust with our agency partners
• answer phone calls from customers promptly and provide a high level of service
• communicates with policyholders to request information for underwriting and agency file
• process activities generated in EPIC (Agency Management System) to maintain accurate account information
• gather information from policyholders for endorsements, updates agency system, and submits to underwriting team for processing
• keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• assist account manager with incoming questions about insurance policies

Be equipped with

• ability and willingness to work in a team setting
• make efficient use of time
• demonstrate an acceptable level of attention to detail
• ability to develop positive relationships
• demonstrates adaptability to new processes and procedures
• ability to collaborate and communicate effectively
• apply problem-solving skills and decision-making skills
• utilize the appropriate communication method for the situation - email, phone, transaction note, Teams, face-to-face or virtual
• the ability to obtain and maintain agent license

Bring education and experience from

• high school diploma required, associate or bachelor’s degree preferred
• relevant work experience preferred
• proficiency in Microsoft Office tools

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities .

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation , gender identity and transgender status ; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.