Customer Service Associate II – Front‑End & Merchandising

Dollar Tree Stores INC; Harvey (IL); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Medical insurance

Pharmacy benefits

Dental insurance

Vision insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Store in Harvey, IL is seeking a Customer Service Associate II to assist with daily store operations, merchandising, and customer service. You will be cross-trained to support cash register duties and front-end tasks as needed.

The role includes receiving merchandise, stocking, maintaining store cleanliness, and ensuring a safe, welcoming environment. You will handle sales transactions, protect cash and assets, and perform additional duties as assigned.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem solving and decision-making skills are required.
• High level of integrity is required.
• Proficiency in basic math for cash accounting is required.

Responsibilities

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned

Skills

High school diploma

Customer service experience

Follow instructions

Lifting ability

Customer service excellence

Organizational skills

Communication skills

Problem solving

Integrity

Basic math for cash handling

Education

High school diploma or equivalent

Job description

Dollar Tree Store in Harvey, IL is seeking a Customer Service Associate II to assist with daily store operations, merchandising, and customer service. You will be cross-trained to support cash register duties and front-end tasks as needed.

The role includes receiving merchandise, stocking, maintaining store cleanliness, and ensuring a safe, welcoming environment. You will handle sales transactions, protect cash and assets, and perform additional duties as assigned.