Representative I, Customer Service

ENC - ElDorado National California Inc.; Riverside (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, life and more

401(k) with employer match

Paid time off and holidays

Employee referral program

Career growth opportunities

Job summary

ENC - ElDorado National California Inc. in Riverside, CA is hiring a Customer Service Representative I to respond to inquiries, process orders, and maintain customer relationships. This onsite role requires knowledge of products, policies, and CRM systems. Strong communication and multitasking skills are essential.

The position offers opportunities for growth, a comprehensive benefits package, and a supportive team in a manufacturing environment based in Riverside, California.

Qualifications

• High School diploma or equivalent required.
• 2+ years of customer service experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Process customer orders and returns accurately and efficiently.
• Maintain knowledge of products, services, and policies.
• Document customer interactions in the CRM system.
• Resolve product or service problems by clarifying the complaint and offering solutions.
• Escalate complex issues to appropriate departments or management.

Skills

Customer service

CRM systems

Verbal and written communication

Microsoft Office

Education

High School Diploma or equivalent

Associate or bachelor’s degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in.

Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.

ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Customer Service Representative I

Location: Riverside, CA

Pay Range: $23 - $28/hr.

Position Summary

Responsible for providing outstanding customer support by responding to inquiries, processing orders, resolving issues, and maintaining positive relationships with customers. This role acts as a liaison between the company and customers, ensuring efficient and accurate communication and resolution of concerns.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or in person.
• Process customer orders and returns accurately and efficiently.
• Maintain up-to-date knowledge of products, services, and policies.
• Document customer interactions, transactions, comments, and complaints in the CRM system.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Escalate complex issues to appropriate departments or management when necessary.
• Follow up to ensure resolution and customer satisfaction.
• Support billing and account questions and provide documentation as needed.
• Participate in training sessions and team meetings to maintain service standards.
• Monitor open issues and follow through to ensure resolution and customer satisfaction.

Position Requirements

• High School diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• 2+ years of customer service experience in a corporate or call center environment preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM systems.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and professional when handling challenging situations.

Work Environment

This is an onsite position based in Riverside, CA and requires being onsite.

Benefits

• Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
• 401(k) with employer match
• Paid time off and twelve (12) paid holidays
• Employee referral program
• Career growth and development opportunities

Career Growth at ENC

We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.

Equal Opportunity Employer

ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.

ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team.

ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.

In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate’s qualifications and experience, with opportunities for growth and increases over time.