Customer Service Associate — Home Improvement Retail

Lowe's Home Centers, LLC; Jersey City (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Lowe's Associate Discount

Track to the Trades program

Job summary

Lowe's Home Centers, LLC is hiring a Customer Service Associate in Jersey City, NJ. You will welcome customers, help them find products, and ensure a positive shopping experience across departments such as Appliances, Hardware, and Home Décor.

Daily tasks include assisting with locating items, stocking, processing orders, and cross-training in other areas. The role requires basic computer and retail tech skills, ability to stand for long periods, and the ability to lift up to 25 lbs.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functional train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech use

Reading & arithmetic

Prolonged standing

Lifting 25 lbs

Tools

POS systems

Job description

Lowe's Home Centers, LLC is hiring a Customer Service Associate in Jersey City, NJ. You will welcome customers, help them find products, and ensure a positive shopping experience across departments such as Appliances, Hardware, and Home Décor.

Daily tasks include assisting with locating items, stocking, processing orders, and cross-training in other areas. The role requires basic computer and retail tech skills, ability to stand for long periods, and the ability to lift up to 25 lbs.