Customer Service Associate — Home Improvement Pro

Lowe's Companies, Inc.; Paducah (KY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

Company 401(k) match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Customer Service Associate role based in-store focuses on helping customers with their home improvement needs. You will greet customers, assist with locating products, and ensure quality service throughout their shopping experience.

The position offers part-time hours, opportunities to learn across departments, and access to Lowe's benefits such as health options and employee discounts. Training will cover store operations and customer engagement at multiple departments.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech

Communication

Multitasking

Tools

Smartphones

Tablets

Job description

Lowe's Customer Service Associate role based in-store focuses on helping customers with their home improvement needs. You will greet customers, assist with locating products, and ensure quality service throughout their shopping experience.

The position offers part-time hours, opportunities to learn across departments, and access to Lowe's benefits such as health options and employee discounts. Training will cover store operations and customer engagement at multiple departments.