In-Store Customer Service Associate – Home Improvement

Lowe's Companies, Inc.; Bedford (VA); On-site; USD 2,066,000 - 2,204,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate Discount 10%

Job summary

Lowe's is hiring a Customer Service Associate to welcome shoppers and help them find products for home improvements. You will handle questions, assist with locating items, and ensure orders and deliveries meet customer expectations.

The role offers part-time flexibility, opportunities across departments, and a focus on friendly, solution-oriented service. Training and benefits support career growth within a large retail network.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail technology

Reading and arithmetic

Physical stamina

Lifting 25 lbs

Job description

Lowe's is hiring a Customer Service Associate to welcome shoppers and help them find products for home improvements. You will handle questions, assist with locating items, and ensure orders and deliveries meet customer expectations.

The role offers part-time flexibility, opportunities across departments, and a focus on friendly, solution-oriented service. Training and benefits support career growth within a large retail network.