Customer Service Associate — Home Improvement & Flex Hours

Lowe's Companies, Inc.; Traverse City (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

Company 401(k) with match

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe's Stores in Traverse City, MI, is seeking a Customer Service Associate to warmly welcome customers and help them find the right products for their home improvement needs. You will engage with shoppers throughout the day, assist with locating merchandise, and ensure customer needs are met in a fast-paced setting.

Daily duties include answering questions, stocking shelves, processing orders, and occasionally loading merchandise.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail technology

Customer service

Multitasking

Teamwork

Job description

Lowe's Stores in Traverse City, MI, is seeking a Customer Service Associate to warmly welcome customers and help them find the right products for their home improvement needs. You will engage with shoppers throughout the day, assist with locating merchandise, and ensure customer needs are met in a fast-paced setting.

Daily duties include answering questions, stocking shelves, processing orders, and occasionally loading merchandise.