Customer Service Associate – Home Improvement Expert

Lowe's Companies, Inc.; Shelby (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee O

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Shelby, NC is seeking a Customer Service Associate to welcome customers and help them find the right products and services during their home improvement shopping.

You will work in various departments such as Appliances, Hardware, or Paint, with a flexible schedule and a focus on friendly, knowledgeable service. This role emphasizes teamwork and problem solving to ensure customer satisfaction.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience (preferred).
• Bi-lingual skills (preferred).
• Certification in trade related to department (preferred).

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Multitasking

Job description

Lowe’s Shelby, NC is seeking a Customer Service Associate to welcome customers and help them find the right products and services during their home improvement shopping.

You will work in various departments such as Appliances, Hardware, or Paint, with a flexible schedule and a focus on friendly, knowledgeable service. This role emphasizes teamwork and problem solving to ensure customer satisfaction.