Customer Service Associate — Home Improvement

Lowe's Companies, Inc.; Vallejo (CA); On-site; USD 48,712,000 - 54,586,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company match

Associate discount at Lowe's

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers, help them find products, and provide friendly service across departments such as Appliances, Hardware, and more. You will assist with locating items, loading merchandise when needed, and ensuring customer needs are met throughout the shopping experience.

The role emphasizes daily interaction with customers, accuracy in order handling, and flexibility to work in different store areas to deliver outstanding service.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech experience

Basic math

Stamina/standing

Lifting 25 lbs

Job description

Lowe's is seeking a Customer Service Associate to welcome customers, help them find products, and provide friendly service across departments such as Appliances, Hardware, and more. You will assist with locating items, loading merchandise when needed, and ensuring customer needs are met throughout the shopping experience.

The role emphasizes daily interaction with customers, accuracy in order handling, and flexibility to work in different store areas to deliver outstanding service.