Customer Support Representative

ARDEX Americas; Pennsylvania; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

PTO & Holidays

Parental Leave

401(k) match

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

AD&D Insurance

Wellness Programs

Tuition Assistance

Gym Memberships

Pet Insurance (optional)

Job summary

ARDEX Americas in Center Township, PA, is hiring a Customer Service Associate to join our headquarters team. You will help customers, process orders, coordinate with Sales, Operations, Logistics, and Finance, and support shipments across the U.S., Canada, and Latin America.

This fast-paced, team-oriented role offers learning, growth, and a meaningful impact. Minimum High School Diploma, strong communication, reliable work ethic, and basic computer skills are required.

Qualifications

• High School Diploma required, with basic computer skills.
• Strong communication and customer service mindset.
• Willingness to learn and work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with customers across the U.S., Canada, and Latin America.

Skills

Customer service mindset

Strong communication

Attention to detail

Reliability & work ethic

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Solve Problems. Make an Impact. ARDEX Americas (www.ArdexAmericas.com), part of the global ARDEX Group, has been setting the standard in high-performance building solutions for more than 75 years. You'll find ARDEX products in the construction of PPG Paints Area, Pittsburgh International Airport, the Google offices in Bakery Square, and the UPMC Medical Tower, Oakland.

Job Description ARDEX is immediately hiring for a CUSTOMER SERVICE ASSOCIATE to join our team at our corporate headquarters located at 400 Ardex Park Drive, Center Township, PA 15001. We are seeking a motivated and enthusiastic individual who enjoys helping customers and learning new skills in a fast-paced, team-oriented environment. Whether you are building on your customer service experience or looking to start a professional office career, this role offers an excellent opportunity to learn, grow, and make a meaningful impact

What You'll Do

• Respond to customer inquiries promptly and professionally.
• Process customer orders and assist with invoices.
• Coordinate with Sales, Operations, Logistics, and Finance teams.
• Help track shipments and resolve delivery questions.
• Support relationships with our customers across the U.S., Canada, and Latin America

What You'll Bring

• Previous customer service, administrative, retail, hospitality, or office experience is helpful, but not required.
• A positive attitude, strong willingness to learn, and a customer-focused mindset. Basic computer skills, including Microsoft Office, email, and general technology proficiency.
• Strong communication skills and the confidence to interact professionally with customers and colleagues.
• Excellent attention to detail and the ability to stay organized in a fast-paced environment.
• Reliability, accountability, and a strong work ethic.
• The ability to solve problems, ask questions, and take initiative when needed.
• A desire to build a long‑term career and grow professionally

Requirements

• Minimum completed High School Diploma
• Must reside in a commutable distance to office location (not accessible via public transportation)

Benefits

• Generous Paid Time Off (PTO) and 11 Paid Holidays
• Paid Parental Leave to support growing families
• 401(k) with Company Match to help you save for retirement
• Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
• Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
• Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
• Tuition Assistance for associate and bachelor’s degrees
• Discounted Gym Memberships to support your fitness goals.
• Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!
• Scenic corporate offices with free parking and woodland walking trails!

Be part of the team that’s Building Tomorrow

www.ardexamericas.com

ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Keyword: Customer Support Representative