Sr Associate Patient Coordinator (Neurosurgery)

Nebraska Medicine; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition assistance

Clarkson College discount

Career advancement opportunities

Job summary

Nebraska Medicine is seeking a healthcare customer service professional to obtain and coordinate medical records, schedule patient referrals, and manage complex appointments. You will collaborate with physicians, clinics and hospitals to ensure accurate patient charts and timely services.

The role emphasizes strong communication, data accuracy and teamwork in a hybrid work environment after training. This position requires familiarity with medical terminology and a patient-focused service

Qualifications

• Minimum of one year of experience in a healthcare customer service environment.
• High school diploma or equivalent.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity.
• Demonstrated verbal and written customer relations skills.
• Ability to work collaboratively and cooperatively with an interdisciplinary team.
• Knowledge of medical terminology.
• Demonstrated analytical, prioritizing and organizational skills.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers.

Responsibilities

• Obtain and handle medical records by communicating with patients, physicians, hospitals and other organizations to create accurate patient charts.
• Coordinate patient referrals to clinical programs and services with a team to ensure timely, accurate and appropriate appointments.
• Register and schedule patients in a customer service oriented, efficient manner; handle complex scheduling of multiple appointments and procedures.
• Provide clerical support related to scheduling and coordination of services within the organization; support clinic, surgical and procedural areas.

Skills

Healthcare customer service

Customer relations

Verbal communication

Written communication

Medical terminology

Interdisciplinary teamwork

Prioritization

Education

High school diploma

Post-secondary education in business/medical

Tools

EPIC EMR

Microsoft Office

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift: First Shift (United States of America) Shift Details: M-F 8am - 4:30pm Mandatory training for the first 2-3 weeks M-F 7am-3:30pm This is a hybrid role offering a mix of work from home and in-office days after your initial training is complete. Location: Nebraska Medicine Campus Clarkson Doctors South

Why Work at Nebraska Medicine?

Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.

Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.

Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.

Educational Support

• Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.
• Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.
• Be part of something extraordinary at Nebraska Medicine!

Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts.

Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate.

Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Required Qualifications

• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Preferred Qualifications

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associates degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.

Nebraska Medicine includes two hospitals, the state's largest and highest rated Nebraska Medical Center and Bellevue Medical Center, along with more than 70 primary care and specialty clinics. Nebraska Medicine and our research and education partner, the University of Nebraska Medical Center (UNMC), share the same mission: to lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care. Every colleague plays a key role in upholding our promise of “Serious Medicine, Extraordinary Care” to our patients and their families. Working with Nebraska Medicine means committing to meaningful, impactful work that will elevate the success of your fellow colleagues and will help our patients and their families feel comfortable, confident and cared for.