Customer Service Associate

FF Inc; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

FF Inc. is seeking a Customer Service Associate in Brooklyn, NY to provide friendly, professional support and help create a positive experience across every interaction.

You will work directly with customers to answer questions, resolve concerns, and assist with general needs while collaborating with team members to ensure accurate information and timely support. A customer-focused, organized approach is essential.

Qualifications

• Previous experience in customer service or related field.
• Ability to work in a fast-paced environment.
• Strong listening and communication skills.
• Comfort with basic computer and data-entry tasks.

Responsibilities

• Provide professional and friendly customer service throughout each interaction.
• Assist customers with questions, requests, and general support needs.
• Provide accurate information about products, services, pricing, policies, and current offerings.
• Listen to customer needs and help identify appropriate solutions.
• Resolve routine customer concerns and escalations.
• Assist with orders, transactions, payments, account updates, or service requests when applicable.
• Follow up with customers when additional information or assistance is needed.
• Maintain accurate records of customer interactions and account activity.
• Update customer information within internal systems or CRM platforms.
• Coordinate with team members to resolve customer requests efficiently.
• Help maintain a professional, organized, and welcoming customer environment.
• Support customer satisfaction and overall service quality.
• Assist with additional customer service and operational responsibilities as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

CRM software

Data entry

Multitasking

Tools

CRM software

CRM systems

Email client

Job description

About The Role

We’re hiring a Customer Service Associate to provide friendly, professional support to customers and help create a positive experience throughout every interaction.

Brooklyn, NY | Full-Time

We’re hiring a Customer Service Associate to provide friendly, professional support to customers and help create a positive experience throughout every interaction.

As a Customer Service Associate, you’ll work directly with customers to answer questions, provide product and service information, resolve concerns, and assist with general customer needs. You’ll also work closely with other team members to ensure customers receive accurate information and timely support.

We’re looking for someone who communicates well, enjoys working with people, and can stay organized in a busy customer-facing environment.

Your Responsibilities

• Provide professional and friendly customer service throughout each interaction
• Assist customers with questions, requests, and general support needs
• Provide accurate information about products, services, pricing, policies, and current offerings
• Listen to customer needs and help identify appropriate solutions
• Resolve routine customer concerns and escal
• Assist with orders, transactions, payments, account updates, or service requests when applicable
• Follow up with customers when additional information or assistance is needed
• Maintain accurate records of customer interactions and account activity
• Update customer information within internal systems or CRM platforms
• Coordinate with team members to resolve customer requests efficiently
• Help maintain a professional, organized, and welcoming customer environment
• Support customer satisfaction and overall service quality
• Assist with additional customer service and operational responsibilities as needed

What We're Looking For

• Strong communication and interpersonal skills
• Friendly, patient, and professional approach to customer service
• Comfortable interacting with a variety of customers
• Strong listening and problem-solving abilities
• Ability to stay organized and manage multiple customer needs
• Dependable and consistent attendance
• Detail-oriented approach to customer information and records
• Comfortable learning new systems and technology
• Basic computer and data-entry skills
• Ability to work effectively both independently and as part of a team
• Availability to work a full-time schedule

Previous experience in customer service, customer support, retail, hospitality, client services, sales support, or another customer-facing position is preferred but not required.

What We Offer

• Competitive compensation
• Performance-based incentives
• Paid training and ongoing support
• Full-time schedule
  • Supportive and collaborative team environment
  • Opportunities for increased responsibility and advancement

  A Customer-First Approach

  Our Customer Service Associates play an important role in ensuring customers feel welcomed, informed, and supported. We’re looking for someone who can listen carefully, communicate clearly, and approach each customer interaction with professionalism and a solutions-focused mindset.

  Skills: technical troubleshooting,sales,team collaboration,crm software,persuasive conversation,customer,organizational skills,troubleshooting,basic computer proficiency,computer proficiency,adaptability,communication,crm navigation,persuasive conversations,customer relationship management (crm),problem-solving skills,problem-solving,customer relationship management,excellent communication skills,customer service skills,listening,tech-savvy,customer engagement,collaborative teamwork,calm demeanor,email,interpersonal skills,crm systems,basic computer skills,problem solving,organizing operations,collaboration,active listening,listening skills,teamwork,technology navigation,sales orientation,crm proficiency,persuasion,computer skills,relationship building,product knowledge,solution-oriented demeanor,ownership,customer interaction,email communication,time management,communication skills,relationship-building,sales skills,organization,customer service,basic,tech-savviness