Customer Service Associate — Flexible Home Improvement Role

Lowe's Companies, Inc.; Clinton (MD); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's Companies, Inc. in Clinton, MD is seeking a Customer Service Associate to help customers find products and solve home improvement challenges. You will greet shoppers, answer questions, and ensure a smooth experience across departments.

You will also help with stocking, processing orders, and may cross-train in other areas to deliver outstanding service. Retail experience and bilingual ability are a plus; strong communication is essential.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned

Skills

Computer literacy

Retail technology familiarity

Basic math

Lifting ability

Tools

Retail technology (smartphones & tablets)

Job description

Lowe's Companies, Inc. in Clinton, MD is seeking a Customer Service Associate to help customers find products and solve home improvement challenges. You will greet shoppers, answer questions, and ensure a smooth experience across departments.

You will also help with stocking, processing orders, and may cross-train in other areas to deliver outstanding service. Retail experience and bilingual ability are a plus; strong communication is essential.