Customer Service Associate — Home Improvement

Lowe's Companies, Inc.; Kinston (NC); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

Company-matching 401(k)

Employee Stock Purchase Program

Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement. You will assist throughout the shopping journey, answer questions, and ensure customer needs are met in a fast-paced store environment.

The role offers part-time flexibility across departments, with opportunities to learn and grow, including Track to the Trades and tuition assistance programs.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's and deliver friendly, professional service.
• Assist customers with locating and handling merchandise.
• Stock merchandise by replenishing shelves and organizing displays.
• Process orders and deliveries accurately so customers receive merchandise on time.
• Cross-train in other areas of the store to help deliver the best customer service.
• Guide customers through shopping or checkout.

Skills

Computer literacy

Retail tech literacy

Customer service

Bilingual ability

Smartphone proficiency

Tools

POS system

Tablets

Job description

Lowe's is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement. You will assist throughout the shopping journey, answer questions, and ensure customer needs are met in a fast-paced store environment.

The role offers part-time flexibility across departments, with opportunities to learn and grow, including Track to the Trades and tuition assistance programs.