Customer Service Associate — Fast-Paced Store & Food Prep

Royal Farms; Baltimore (MD); On-site; USD 21,000 - 26,000; Full time

Job summary

Royal Farms in Baltimore, MD is seeking a Customer Service Associate to support the store leadership by handling POS transactions, food preparation, merchandising, and general upkeep. You will engage customers with friendliness and efficiency to reinforce the Royal Farms standard of excellence.

The role requires standing for long periods, ability to multitask in a fast-paced environment, and flexibility to work varied shifts including weekends. Prior retail or food service experience is helpful.

Qualifications

• Must be at least 16 years old.
• Must have strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast-paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.

Responsibilities

• Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
• Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.
• Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.
• Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.
• Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.
• Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.
• Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
• Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.
• Restock products and supplies to maintain a fully stocked store.
• Check expiration codes, face and inspect items, pull and discard expired products per company procedures.
• Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).
• Maintain a clean and organized work area to ensure safe working conditions.
• Immediately report unsafe conditions to store leadership.

Skills

Communication skills

Customer service

Teamwork

multitasking

Job description

Royal Farms in Baltimore, MD is seeking a Customer Service Associate to support the store leadership by handling POS transactions, food preparation, merchandising, and general upkeep. You will engage customers with friendliness and efficiency to reinforce the Royal Farms standard of excellence.

The role requires standing for long periods, ability to multitask in a fast-paced environment, and flexibility to work varied shifts including weekends. Prior retail or food service experience is helpful.