Customer Service Associate - Entry Level

GEM; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid onboarding

Role-specific training

Career progression

Team oriented workplace

Job summary

GEM is seeking an Entry-Level Customer Service Associate in the Richmond, VA area. This hands-on, training-focused role welcomes candidates with little or no experience and offers structured onboarding to build foundational customer service skills.

You will learn company products, respond to customer questions, and collaborate with teammates to meet goals while developing communication, problem solving, and leadership abilities.

Qualifications

• Confident verbal communication and strong people skills.
• An upbeat, adaptable approach and genuine interest in learning.
• Ability to manage responsibilities independently while contributing to a collaborative team.
• Reliability, professionalism, and accountability.
• Effective decision-making and accuracy.
• Genuine interest in helping customers and creating positive interactions.
• Experience in retail, restaurants, hospitality, sales, call centers, or other customer-facing roles is helpful but not mandatory.

Responsibilities

• Welcome customers and deliver helpful, professional assistance throughout each interaction.
• Listen carefully to customer concerns and identify appropriate answers or solutions.
• Establish positive connections with customers through clear, courteous communication.
• Handle questions, requests, and basic account or service-related needs.
• Become knowledgeable about available products, services, and customer engagement practices.
• Work alongside colleagues to meet performance objectives and strengthen customer satisfaction.
• Enter and update information accurately while following company guidelines and procedures.
• Strengthen your abilities in communication, critical thinking, conflict resolution, teamwork, and leadership.

Job description

Are you personable, motivated, and interested in building a rewarding career working directly with customers? Our team is seeking a Customer Service Associate who is eager to learn, enjoys connecting with people, and wants to develop valuable workplace skills in a dynamic professional setting.

This entry-level customer service position is open to candidates with little or no prior experience. We offer structured training, hands‑on coaching, and ongoing guidance so you can confidently learn the role and grow within the organization. Whether you are entering the workforce, pursuing a new career path, or looking for an opportunity to strengthen your professional skill set, this position can provide a strong starting point for future advancement.

Your Day-to-Day Responsibilities

In this role, you will have the opportunity to:

• Welcome customers and deliver helpful, professional assistance throughout each interaction
• Listen carefully to customer concerns and identify appropriate answers or solutions
• Establish positive connections with customers through clear, courteous communication
• Handle questions, requests, and basic account or service‑related needs
• Become knowledgeable about available products, services, and customer engagement practices
• Work alongside colleagues to meet performance objectives and strengthen customer satisfaction
• Enter and update information accurately while following company guidelines and procedures
• Strengthen your abilities in communication, critical thinking, conflict resolution, teamwork, and leadership

Ideal Candidate Profile

Successful candidates will demonstrate:

• Confident verbal communication and strong people skills
• An upbeat, adaptable approach and genuine interest in learning
• The ability to manage responsibilities independently while contributing to a collaborative team
• Reliability, professionalism, and a strong sense of accountability
• Effective decision‑making and attention to accuracy
• A genuine interest in helping customers and creating positive interactions
• Experience in retail, restaurants, hospitality, sales, call centers, or other customer-facing roles is helpful but not mandatory

Training, Growth & Benefits

We are committed to helping team members build meaningful careers. Depending on the position and company program, opportunities may include:

• Paid onboarding and role‑specific training
• Coaching and one‑on‑one professional guidance
• Opportunities for internal advancement and career progression• A welcoming, team‑oriented workplace
• • ...

Build Your Career With Us

A successful customer experience begins with employees who are knowledgeable, engaged, and committed to helping others. Our team gives motivated individuals the tools and practical experience needed to become confident professionals.

The Entry‑Level Customer Service Associate position is a great fit for someone who wants to develop transferable skills while gaining real‑world experience in customer relations, communication, problem‑solving, teamwork, and leadership.