Entry Level Customer Service Assistant

Apex CLT Corp; Charlotte (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Apex CLT Corp in Charlotte, NC is seeking an entry-level Customer Service Assistant to help create positive experiences for customers. This role offers a friendly environment to develop communication, problem-solving, and relationship-building skills as you begin your career.

You will welcome customers, resolve concerns promptly, identify needs, and support engagement initiatives while maintaining organized records and collaborating with teammates to reach service goals.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Positive attitude and eagerness to learn.
• Excellent customer service and problem solving abilities.
• Strong organizational and multitasking skills.
• Ability to work effectively in a collaborative environment.
• Reliable, adaptable, and detail-oriented.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Assist with resolving customer concerns promptly and courteously.
• Identify customer needs and provide appropriate solutions.
• Build positive customer relationships through outstanding service.
• Support customer satisfaction and engagement initiatives.
• Maintain organized customer interaction records.
• Collaborate with team members to achieve service goals.
• Represent the company with professionalism and a positive attitude.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Multitasking

Team collaboration

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a friendly and motivated Entry Level Customer Service Assistant to provide exceptional support and help create positive customer experiences. This is an excellent opportunity for individuals looking to begin their career while developing valuable communication, problem-solving, and relationship-building skills.

We are seeking a friendly and motivated Entry Level Customer Service Assistant to provide exceptional support and help create positive customer experiences. This is an excellent opportunity for individuals looking to begin their career while developing valuable communication, problem-solving, and relationship-building skills.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Assist with resolving customer concerns promptly and courteously.
• Identify customer needs and provide appropriate solutions.
• Build positive customer relationships through outstanding service.
• Support customer satisfaction and engagement initiatives.
• Maintain organized customer interaction records.
• Collaborate with team members to achieve service goals.
• Represent the company with professionalism and a positive attitude.
• Participate in ongoing training and professional development.

Minimum Requirements

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Positive attitude and eagerness to learn.
• Excellent customer service and problem-solving abilities.
• Strong organizational and multitasking skills.
• Ability to work effectively in a collaborative environment.
• Reliable, adaptable, and detail-oriented.
• Previous customer-facing experience is a plus but not required.