Collision Estimator: Lead Repairs & Customer Experience

Crash Champions; Norman (OK); On-site; USD 65,000 - 130,355; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

Job summary

Crash Champions, based in Norman, Oklahoma, is looking for a dedicated professional to handle customer interactions and manage vehicle repairs. The ideal candidate will possess strong organizational skills, insurance knowledge, and the ability to thrive in a fast-paced environment. Responsibilities include educating customers, managing repair estimates, and ensuring quality standards are met throughout the repair process.

This role offers a competitive salary ranging from $65,000 to $130,355 yearly, along with a suite of benefits including medical, dental, and 401k matching.

Qualifications

• Strong customer service skills are essential.
• Excellent organizational skills and ability to manage multiple tasks are required.
• Knowledge of insurance processes is preferred.
• Ability to thrive in a fast-paced environment is essential.

Responsibilities

• Educate customers on vehicle repair processes and insurance procedures.
• Manage estimates and ensure quality standards throughout the repair process.
• Keep customers informed about the status of their vehicle.
• Finalize repair orders and handle necessary paperwork.

Skills

Customer Service Skills

Organization and multi‑tasking skills

Knowledge of dealing with Insurance partners

Multi estimating systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions, based in Norman, Oklahoma, is looking for a dedicated professional to handle customer interactions and manage vehicle repairs. The ideal candidate will possess strong organizational skills, insurance knowledge, and the ability to thrive in a fast-paced environment. Responsibilities include educating customers, managing repair estimates, and ensuring quality standards are met throughout the repair process.

This role offers a competitive salary ranging from $65,000 to $130,355 yearly, along with a suite of benefits including medical, dental, and 401k matching.