Customer Service Associate (Bilingual)

Integrated Resources Inc.; Orange (CA); On-site; USD 22,041 - 34,440; Full time

Job summary

A leading company in the Call Center industry is seeking candidates for customer service roles. Responsibilities include meeting call handling standards, providing excellent customer service, and being comfortable with a flexible schedule. Candidates should possess strong communication skills and typing proficiency, along with bilingual abilities in Korean, Vietnamese, Spanish, or Farsi.

Qualifications

• Must have at least one year of Call Center experience.
• Must be able to talk and type simultaneously.
• Must be bilingual in Korean, Vietnamese, Spanish, or Farsi.

Responsibilities

• Responsible for meeting call handling requirements and telephone standards.
• Must be flexible in scheduling to adapt to business needs.
• Agree to observe service for training and quality control.

Skills

Communication

Customer Service

Multi-tasking

Typing

Education

High School

Job description

Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment. Responsible for meeting call handling requirements and daily telephone standards as set forth by management. Must agree to observing service for the purpose of training and quality control. Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills. Must be able to maneuver through various computer platforms while verifying information on all calls.

• High School (Required)
• Must be able to talk and type simultaneously

WORK SCHEDULES/SHIFTS:PLEASE NOTE: Shifts are subject to change based on business needs.

KEY SKILLS:

• Must be comfortable working in a Call Center environment
• Must have Call Center experience, at least one year.
• Able to multi-task taking calls
• Try to come to resolution on 1st call

Must be bi-lingual in any of the following languages:

• Korean
• Vietnamese
• Spanish
• Farsi

Additional Information

All your information will be kept confidential according to EEO guidelines.