Customer Service Associate

Lacks Valley Stores Ltd; McAllen (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Lacks Valley Stores Ltd in McAllen, TX is seeking a customer service associate to assist customers with inquiries, feedback, requests, and to help build strong customer relationships.

The role involves processing contracts and transactions, handling credit applications, and offering product recommendations while maintaining professional communication in English; Spanish fluency is highly preferred.

Qualifications

• Must have exceptional customer service skills and strong communication abilities.
• Able to provide accurate information about products, services, or policies.
• Resolve customer concerns by investigating issues and offering timely solutions.

Responsibilities

• Process customer contracts and handle transactions including credit applications.
• Provide product or service recommendations based on customer needs.
• Update customer information in the company database and maintain records.

Skills

Exceptional customer service

Effective communication

Empathy

Problem-solving

Teamwork

Attention to detail

Fluent English

Spanish preferred

Education

High school diploma or equivalent

Tools

Basic computer proficiency

Job description

Description

Job Summary:

As a customer service associate you will be responsible for assisting customers with their inquiries, feedback, requests and in playing a crucial role in building and maintaining positive customer relationships.

The essential job duties and responsibilities include the following:

• Must have exceptional customer service skills, including effective communication, problem-solving, and empathy
• Provide accurate and helpful information to customers who have questions about products, services, or policies
• Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions
• Responsible for processing customer contracts, handling transactions, and handling credit applications
• Providing product or service recommendations based on customer's needs and preferences
• Updating customer information such as customer records and contact information in company's database
• Handling customer inquiries via phone, email, and in person
• Must have strong written and verbal communication skills
• Must maintain a positive and professional demeanor when interacting with customers, even in difficult situations
• May be asked to perform other duties as assigned, depending on the needs of the company
• Must be able to read, write, and speak English fluently
• Fluency in Spanish is highly preferred
• Perform other duties as assigned by management

Requirements

Qualifications:

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Customer-focused attitude and ability to empathize
• Basic computer proficiency
• Problem-solving and conflict resolution abilities
• Adaptability and willingness to learn
• Patience and resilience in handling challenging situations
• Ability to work in a team and follow guidelines
• Attention to detail for accurate order processing
• Must be able to read, write, and speak English fluently
• Fluency in Spanish is highly preferred

Work conditions:

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Customer-focused attitude and ability to empathize
• Basic computer proficiency
• Problem-solving and conflict resolution abilities
• Adaptability and willingness to learn
• Patience and resilience in handling challenging situations
• Ability to work in a team and follow guidelines
• Attention to detail for accurate order processing
• Previous customer service experience is a plus

Physical demands:

• Stand, sit, and walk for extended periods
• Lift and carry 25-40 pounds
• Bend, kneel, and reach to organize and retrieve items
• Frequent use of hands for handling inventory and processing transactions
• Interact with customers and team members regularly

Work hours:

• Customer service associates may work various shifts, including evenings, weekends, and holidays

We are an equal opportunity employer and welcome applications from all qualified candidates.