Customer Service Associate

Steinhafels; Waukesha, Northern (WI, KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Paid training

Paid time off

Paid holidays

Health & dental insurance

401(k)

Employee Stock Ownership Plan

Job summary

Steinhafels in Waukesha, WI is seeking a part-time Customer Service Associate to assist customers in-store and over the phone with order updates and issues. The role blends store office work with remote work from Southeastern Wisconsin, averaging 2–4 shifts per month.

Ideal candidates are dependable, with strong communication and computer literacy, comfortable handling returns, exchanges, and deliveries, and able to work weekends and some closing shifts in a friendly, employee-owned environment.

Qualifications

• Must have strong customer service abilities and friendly communication.
• Proficient with computers and basic software.
• Weekend and some closing shifts required.

Responsibilities

• Assist customers in-store and over the phone to inform them of actions regarding orders (part ordered, exchange, delivery, etc.).
• Troubleshoot and resolve customer issues/complaints in a timely manner.

Skills

Customer service

Communication skills

Computer literacy

Job description

Overview

Steinhafels is now recruiting for a part-time Customer Service Associate to join our team at our Waukesha location. This position would include an average of 2 - 4 shifts per month working from our Waukesha store office. When not working in our beautiful store, you would work from your southeastern Wisconsin home.

Steinhafels, founded in 1934, is an employee-owned, family-run company. Our associates have voted us a Top Workplace in southeastern Wisconsin 10 times! With our positive company culture and strong focus on work-life balance for our associates, we continue to be an employer of choice and are looking to add to our dynamic team.Based on eligibility, we offer many great benefits including a fantastic employee discount, paid training, paid time off, paid holidays, health & dental insurance, 401(k), participation in our Employee Stock Ownership Plan, and more.

Responsibilities

Primary responsibilities include: Assisting customers in-person and over the phone to inform them of actions taking place regarding their order (part ordered, exchange, delivery, etc...). Troubleshooting and working to resolve customer issues/complaints in a timely manner, and other duties as assigned.

Qualifications

Must be computer literate, dependable, and have exceptional communication and customer service skills. Prior experience in a customer related field preferred. Working weekends and holidays would be a requirement, as well as some closing shifts.

Zipcode

53186