Customer Service Associate

NTT DATA; Wichita (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization as a Customer Service Associate in Wichita, Kansas! This role offers an exciting opportunity to provide exceptional customer service while working in a dynamic environment. You will be the first point of contact for policyholders, assisting them with inquiries and ensuring their satisfaction. With a focus on effective communication and attention to detail, you'll thrive in a role that values your contributions. Enjoy the benefits of a supportive workplace that prioritizes your growth and well-being. If you are passionate about helping others and want to be part of a diverse team, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Life Insurance

Paid Time Off

401k with Company Match

Qualifications

• 1 year experience in an office environment.
• 1 year experience using Microsoft Windows PC applications.

Responsibilities

• Provide front-line phone customer service to policyholders and agents.
• Handle between 75 to 100 calls daily.

Skills

Customer Service

Microsoft Windows PC Applications

Effective Communication

Attention to Detail

Education

High School Diploma or GED

Tools

2-Factor Authentication Device

Job description

Req ID: 56611

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Service Associate to join our team in Wichita, Kansas (US-KS), United States (US).

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $15.50/hr

Basic Qualifications:

• 1 year experience in an office environment
• 1 year experience using a computer with Microsoft Windows PC applications
• 6 months of work-from-home environment
• High school diploma or GED (Preferences)

Responsibilities:

• Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers, handling inquiries about payments, policies, or claims.
• Work in a designated quiet area to complete calls while working from home.
• Ensure customer satisfaction and strive to meet service standards.
• Handle between 75 to 100 calls daily.
• Communicate effectively and professionally with internal and external customers to resolve questions and issues.
• Develop and maintain a solid working knowledge of the insurance industry, products, services, and processes.
• Collaborate with management or team members to proactively address service issues.
• Have 6+ months of experience requiring attention to detail, accuracy, and accountability.
• Possess 6+ months of experience in effective oral and written communication in a professional setting.

Additional Requirements:

• Have a working device (cell phone or tablet) for 2-Factor Authentication.
• Successfully complete our Call Center training classes and demonstrate proficiency.
• Pass a drug screen and background check, including education and employment verification.
• Availability for schedule: Monday-Friday 7:00 am - 7:00 pm CT, and rotating Saturday mornings 8:00 am - 12:00 pm CT.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation solutions across consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, serving 85% of the Fortune 100.

Equal Opportunity Statement:

NTT DATA Services is an equal opportunity employer, considering all applicants regardless of race, color, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, disability, veteran or marital status, or any other protected characteristic. We are committed to diversity and inclusion. If you need assistance or accommodations due to a disability, please inform your recruiter.