Customer Service Associate

ImpactLife; Springfield (IL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Generous paid time off

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Health Savings Account

Flexible Spending Account

Life Insurance

On Demand Pay

Employee referral bonus

Tobacco Cessation Reimbursement

Health Club Reimbursements

Job summary

ImpactLife is seeking a dedicated IMD Associate to handle daily communication with partner hospitals, document orders, and prepare shipments of blood products for delivery to hospital clients and other ImpactLife locations.

Requires a high school diploma, with preferred experience in blood or pharmaceutical inventory management. The role offers full-time hours (30–39/week) with 2 pm–10 pm shifts and weekend rotation, plus comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Experience in blood or pharmaceutical inventory management preferred.
• Outstanding interpersonal and communication skills with a professional demeanor.

Responsibilities

• Fill routine and emergency orders; ensure accurate entry and fulfillment.
• Provide excellent customer service to clients.
• Maintain positive communications; assist hospital personnel with inquiries.
• Track and rotate inventory of blood products.
• Investigate and resolve customer concerns.

Skills

Customer service

Communication

Collaboration

Organizational skills

Computer literacy

Multi-tasking

Education

High school diploma or equivalent

Job description

Are you passionate about making a difference in our community? Join the ImpactLife team to help us Change the World.

We are looking for committed individuals who demonstrate good character, use clear communication, and can collaborate alongside professionals who believe in the power of integrity and teamwork.

Our Inventory Management and Distribution (IMD) Associates communicate daily with our partner hospitals regarding blood product inventory and patient needs. Associates document orders and prepare shipments of life-saving blood products for delivery to our hospital clients as well as emergency and restocking deliveries to other ImpactLife locations.

This is a full-time position 30 to 39 hours per week position working 2 pm to 10 pm with E/O weekend rotation.

Associate Responsibilities Can Include

• Fill routine and emergency orders while following appropriate procedures ensuring accurate order entry and fulfillment.
• Provide excellent customer service to clients.
• Maintain positive and professional communications.
• Assist hospital personnel with inquiries.
• Track and rotate inventory of blood products.
• Investigate and resolve customer concerns.

What does it take to change the world?

• High school diploma or equivalent is required.
• Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics is preferred.
• Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
• Must have excellent organizational skills and be able to handle multiple priorities effectively.
• Working knowledge of computers.
• Must have a valid driver’s license.
• Must have REAL ID.
• Must be able to operate Blood Center vehicles.
• Physical requirements include the ability to stand, sit, and maintain regular and reoccurring physical exertion such as reaching, bending, and lifting for extended periods of time.
• Must be able to lift up to 50 pounds.
• Pre-employment background check, drug screen, and motor vehicle report are required.

What does this change mean for you?

• Industry leading pay rates including shift premiums and weekend pay
• Paid training
• Advancement opportunities
• On Demand Pay
• An opportunity to make a difference in your community
• An excellent benefit package:
  • Generous paid time off that begins to accrue on your first day of employment.
  • Medical, Dental, and Vision insurance plans
  • Free Life Insurance
  • 401K with employer match
  • Health Savings Account
  • Flexible Spending Account
  • Supplemental Insurance including Critical Illness, Accident, and Hospital Indemnity
  • Doctor on Demand
  • Employee Referral Bonus Program
  • Tobacco Cessation Reimbursement
  • Health Club Reimbursements
  • Employee Savings Programs for discounts on various goods and services

Some jobs change your life. Others change the world. At ImpactLife, we do both.

This is not an ordinary heath care job. Our work is unique, personal, fulfilling, rewarding and makes a difference right here in our communities. We offer an opportunity to be a part of a dedicated team that makes us a recognized leader in the blood center industry.

ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers in a four-state region. In 2024, we celebrated 50 Years of Saving Lives. Over the years, we've grown and merged across the Midwest from small, independent, community nonprofits to evolve into ImpactLife. We are still an independent, community nonprofit, only we are not so small. Today, our team is 800+ strong across four states. We are headquartered in Davenport, Iowa and have distribution hubs and donor centers in Iowa, Illinois, Missouri, and Wisconsin. Every year we team up with thousands of blood donors and hundreds of community partners to help save lives through blood drives.

Equal Opportunity Employer